Anne Wilson and the VIC team, Barbara Carne, Jeff Yeomans and volunteers
James Toole, Martin Thomas and Anne Bell were at the frontline in the BVIC for
Opera in the Alps enquiries on 19 January, which as a result of the heavy
rain had to be changed from an out door event to four indoor concerts.
Between them they handled over 1000 phone calls and gave out information to
994 customers.
This gave their patience, ingenuity and customer service skills a real work out, as
the majority of their customers were both disappointed and frustrated. They
all did a spectacular job under difficult circumstances and I have been
receiving very good feed back from visitors who came into the centre.
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